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BOUNTIFUL'S CUSTOMER COMMENTS

Lois and Bud -

I just can't tell you how happy I am about the transactions we completed when I bought my loom, and then again later when I bought my spinning wheel.

First, I shopped my very best prices here and you beat them. With the savings in local taxes and shipping I saved hundreds on the loom alone. Then, you sent me email telling me that there was a special from the manufacturer and you REBATED an additional $140. You could have kept that money and I would have never been the wiser, but you passed the savings on to me! Thanks for being so HONEST.

And I get fussy! I wanted my Majacraft Rose to be customized. You got my answer back from the company in a matter of HOURS instead of days. I can have the wheel exactly the way I want it and they will ship it next week.

Can it possibly get any better than all of this? Yes! You are FRIENDLY and PATIENT and downright kind-hearted to deal with! It's been a real pleasure, Lois and Bud, and if you EVER have a customer wondering about placing an order with you then just send them my way. I know I am going to send all MY friends your way.

Fondly,

Ocean Ripich

Dear Lois,

Just saw your emails on my computer from last year when I bought my spinning wheel. You recommended that I go with the double treadle to prevent future hip problems...You were sooooo right. I can spin for a long time without fatigue on this wheel. I finally went for a lesson with a local spinner after spinning on my own for about 8 months... it really made a difference. I love spinning and will continue to take classes to perfect my skills on the wheel.

I love the Schacht spinning wheel. It is such a delight to spin on. I keep it in my living room like a piece of fine furniture! I can't thank you enough for your help in choosing the right wheel.

If you ever decide to come to Washington State for a visit, please call. I'd love to meet you and even have you stay with us, if we are near your destination.

Hope you are well and happy! Take care!

Sincerely,

T.N.

Lois, hi! Well, you certainly win the award for fast service! I just got home

from work to find your package waiting. Thanks so much -- the spindle looks

super; can't wait to go try it out! It is lighter in weight than the one that

I've been using and looks like just the ticket. I also can't wait to delve

into the book -- I suspect that this type of loom will do the trick quite

nicely until things settle down and I can upgrade.

I also appreciate the catalog information and the little fiber sample to whet

my appetite!

Thanks for all your help -- I'll be in touch with you again soon!

Regards,

K.C.

And a *huge* thank you for accommodating my whines and whimpes to get it out in yesterday's mail. I really appreciate it.

You are a gem of a businesswoman. I wish we could clone you and pass you around. :)

C.G.

WOW

How speedy can you get?

Thank you ,thank you. Gorgeous stuff. ANd it came in time to go off

to CA with me on Tues!

I couldn't resist spinning the samples, and a bit of the Alpine Meadow Autumn Hillside.. Really nice!

Black Lake -- I think I'd like to have 2 lbs of that, please.

I think I know which lake it is you're talking about. It is *SO*

spectacular and so visible -- are you sure it's inaccessible? Don't

stalwart hikers go there? I've wanted to, many times. Just don't

quite have the energy. Perhaps the expertise, as well!

Thanks again!

Jane

Hi Lois, Sorry I couldn't respond to you in time. You made the right decision. I received my books yesterday, Thursday. I have to tell you, I was always hesitant about ordering anything mail order, just for the fact you don't really know what you are ordering (unless seeing elsewhere) and you don't know about how long it will take to receive it and what condition it will be in. I don't like hassles of returning things, especially thru the mail.

But I have to say, you did an excellent job on getting it out fast and it was packed very well. I appreciate you taking the time to wrap the books separately so that they would not get bent. So Lois, you have won my confidence, A+ for you!

Well, hubby has completed my Jensen D-30 and we put it together last night. Wow, is it wonderful! I can't believe the size next to my Tina II. My hubby was wondering where I was going to put the new wheel. He kept saying in the back room and bring it out as I need it. Yeah Right, of course I rearranged the furniture to make them both fit where I sit all the time.

Also, I always knew cherry wood darken with age, that's why we went with just a clear finish. However, it is just amazing how much darker my Tina II is for just a few years of having my southern light exposure.

Thanks again Lois for helping me make the right decision with what wheel to purchase.

One day, we will have to talk about my first loom and what to look for in that!

Take it easy,

Debbie

Hi Lois,

Yes, you may use my letter on your site. I'm sure there are a lot more hesitant people like me and maybe my comments might help put their thoughts at ease. Now that I have bought from you, I would not think twice about ordering again from you. I'm in customer service myself, and trust me, we customer service reps. notice everything because we are constantly doing our best to please our customers.

Well back to Spinning! Take it easy,

Debbie